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Shipping and Returns

Details & terms of our FREE SHIPPING offer.
Your order will qualify for Free Shipping if your Cart item total is $99 or more.

If your order qualifies, you will be offered a"Free Shipping (10-14 Day Ground)" option when you check out your order. You must select this "Free Shipping (10-14 Day Ground)" option as your shipping method. Any other shipping selection will NOT ship for free! Do not complete your order unless you agree with the total amount of your order displayed!

Exclusions:
Applies to Canada only.
Does not apply to orders shipped to Nunavut, Northwest Territories or Yukon Territory.
You will not receive FREE Shipping on your order if any eligible items are canceled, bringing the total below $99.

Note when using Gift Certificate: May be used in conjunction with a gift certificate. The qualifying amount is the total amount of the products purchased before the gift certificate is applied.

We reserve the right to change or discontinue FREE Shipping at any time.

Why are we not able to ship to PO Boxes?
We use UPS & FEDEX to ship ALL of our orders. Both UPS & FEDEX need a physical address to deliver to, and they do not deliver to PO Box numbers. We are unable to ship orders via Canada Post.

What is your return policy?
  • If for any reason within the first 30 calendar days after the original sale date*, you may return the unused and completely resalable item or items (shipping prepaid, contents insured) for a prompt refund or credit (excluding shipping and handling).
  • Items returned more than 30 days, but less than 90 days after the original sale date will be subject to a 20% restocking fee and we will only be able to offer store credit on these items.
  • ABSOLUTELY NO RETURNS accepted more than 90 days after the original sale date.

*Please Note: When you need to return items that were shipped out via our FREE SHIPPING option, we will charge you a 20% restocking charge for these items if the return is due to customer order error or if the customer simply changes their mind about an item. This is to recover (in part) the costs which we have incurred to prepare and ship the package to you with "FREE SHIPPING". Please remember that we pay for the shipping, and if you return the item, we must reclaim these costs. Unless, of course the error occurs at our end.

No returns allowed on any installed or altered parts. Please do not even try, you will only be wasting your own money to ship the item back. No returns allowed on any electrical parts, carburetors, special orders items or books. No returns allowed on any cores which shows any sign of being previously disassembled. Customers must bear cost of shipping on any return regardless of the problem unless as a result of our error.

Making a return to Cip1

  1. You must call Cip1 and speak to our Returns Manager (Contact Us) to verify whether or not your item can be returned.
  2. A Return Authorization number will be issued to you.
    *IMPORTANT*: Write the return number and the return address on a piece of paper and tape it to the outside of the box. Do not write anything on the actual box itself! Include a copy of the invoice on the inside of the package.
  3. Return products in unused and 100% resalable condition, in original boxes, wrapping, and with all paperwork.

An additional restocking fee will apply if you do not follow these instructions.
Please allow 30 days for processing your credit.
Unauthorized & Improper returns:
All returns Sent to C.I.P. that do not meet our requirements will be refused and the customer must bare any costs for return shipping back to them.


When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.